JSM Store – Shipping & Payment FAQs

Q: Where do you ship to?
A: We currently ship exclusively within the United Kingdom, so all our beloved UK customers can enjoy fast, reliable delivery of our quality pet products.

Q: What currency are your prices listed in?
A: All prices and payments are in British Pounds (GBP). We accept a variety of secure payment methods, including major debit/credit cards.

Q: How long does delivery take?
A: Most UK orders arrive within 4–9 business days. Please allow extra time during busy periods (such as holidays or promotions). We'll keep you updated with tracking details as soon as your order ships.

Q: Do I get a tracking number?
A: Yes! As soon as your order is dispatched, you'll receive an email with a tracking number so you can follow your parcel every step of the way.

Q: What is your return and exchange policy?
A: We want you (and your pet) to be happy with your purchase! If you'd like to return or exchange an item, please contact our support team within 30 days of receiving your order.

• Returns: You're responsible for return shipping costs unless the item is defective or sent in error.

• Exchanges: Reach out to us, and we'll help you find the perfect replacement.

Q: Who do I contact for help with my order?
A: Our friendly customer support team is here to help! You can reach us via our Contact Us page or by emailing support@jsmstore.co.uk.